Category: CHATBOT

Introduction: The Difference Between Answering and Understanding A digital assistant can answer a question without remembering anything about the person…

Introduction: When a Question Is Not as Simple as It Looks A person can ask a question using only a…

A comprehensive, practical guide to rule-based chatbots, AI-powered conversations, natural-language understanding, generative AI, hybrid systems, business applications, limitations, costs, implementation,…

Introduction For much of the history of computing, talking to a computer meant learning how the computer wanted to be…

Introduction: The Real Problem Is Not Understanding Words A person can send a chatbot a sentence containing only five or…

Introduction: When “Speaking the Language” Is Not Enough A customer in Lagos may ask a chatbot a question in English…

Introduction A conversation is rarely just a sequence of words. When two people talk, they continuously draw on what was…

Introduction: Why Conversation Data Has Become the Hidden Engine of Chatbots A modern chatbot is no longer simply a text…

Introduction Talking to a computer used to feel very different from talking to another person. People had to learn commands,…

Introduction Talking to a computer once seemed like something from science fiction. Early computers were designed primarily to calculate numbers,…